Terms of Service

Applies to: PlayOS Coach, PlayOS Game, PlayOS Ops, PlayOS Player, and PlayOS Tournament.

Effective Date: May 17, 2026 · Version 1.0

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the PlayOS Sports application suite and the playossports.com website, operated by PlayOS Sports, LLC, a Texas limited liability company. By using any PlayOS Sports product, you agree to these Terms and our Privacy Policy.

2. Description of Service

PlayOS Sports provides five web applications for youth sports organizations:

• PlayOS Coach — drill library, session planning, and coaching education.
• PlayOS Game — live game management, substitutions, and post-game review.
• PlayOS Ops — club operations, audits, sponsors, and board workflows.
• PlayOS Player — player development tracking, skills journal, and portfolio.
• PlayOS Tournament — tournament brackets, schedules, and live score publishing.

The apps are delivered as browser-based web apps that run primarily on your device, with optional server-side features for subscriptions, synchronization, AI assistance, and public tournament access.

3. Eligibility

• You must be at least 18 years old to create or manage a subscription.
• If you use the apps to manage data about youth athletes, you represent that you are the athlete's parent or legal guardian, or an authorized coach, commissioner, or club administrator acting within the scope of your role.
• By agreeing to these Terms, you represent that you have the legal authority to do so and, where applicable, to enter and manage data about the players under your supervision.

4. Accounts, Access Codes, and Sync Codes

PlayOS Sports does not use traditional email-and-password accounts. Instead:

• Subscription codes (for example, COACH-BX7K9) unlock paid apps on a device. You are responsible for keeping your subscription codes reasonably confidential and for any use of the apps authorized by your codes. Club plans are designed to allow the same subscription code to be used by multiple coaches, commissioners, or board members on the same team.
• Sync codes (for example, a 6-character code like HAWK7P) allow multiple devices to share the same app data. Anyone who has a sync code can read and write the data associated with that code. Share sync codes only with people who should have access to that data.
• Tournament codes (for example, SC2026) are public and are intended to be shared broadly with spectators, players, and families attending the event.

You are solely responsible for the consequences of sharing any of these codes. We are not liable for unauthorized activity resulting from your sharing of codes with other people.

5. User Responsibilities and Acceptable Use

You are responsible for:

• The accuracy of data you enter into the apps, including rosters, statistics, audits, and development notes.
• Obtaining appropriate consent from parents or guardians before entering personal information or photos of youth athletes.
• Complying with your club's, school's, or league's policies regarding player data and communications.
• Maintaining the physical security of your device and reasonable confidentiality of your subscription and sync codes.
• Backing up your data — either by using the Export feature or by enabling Sync.

You agree not to:

• Collect, store, or manage data about any child in violation of COPPA, the CCPA/CPRA, state student-privacy laws, or any other applicable law.
• Upload photos, videos, or personally identifying information about any player without appropriate authorization.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the apps, except to the extent that applicable law expressly permits.
• Use the apps to harass, threaten, defame, or harm any individual, including coaches, players, parents, or officials.
• Attempt to circumvent rate limits, subscription gates, or other access controls, including by sharing Player Free accounts across multiple users to evade daily query limits.
• Use automated tools, bots, scrapers, or any other means to access the apps or API in a way that imposes an unreasonable load on our infrastructure.
• Resell, sublicense, or redistribute access to the apps without our written permission.

6. AI Features — Disclaimer

Ask PlayOS is subject to daily usage limits that we may change at our discretion. As of the Effective Date, paid tiers are limited to 15 queries per app per day, and the Player Free tier is limited to 3 queries per day. If you hit a rate limit, the assistant will be temporarily unavailable until the limit resets.

7. Payments, Subscriptions, and Refunds

7.1 Free and paid tiers

Some apps or tiers may be offered free of charge. Paid subscriptions offer additional features, higher AI limits, and cloud sync.

7.2 Trials

Paid subscriptions begin with a 7-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to the paid plan you selected and your payment method will be charged on a recurring basis.

7.3 Recurring billing

Paid subscriptions renew automatically at the interval you selected (monthly or annually) until you cancel. By subscribing, you authorize us, through Stripe, to charge your payment method for each renewal until you cancel.

7.4 Founding Member pricing

Between May 17, 2026 and July 25, 2026, customers who subscribe during the Founding Member window receive a 25% discount that is grandfathered for the life of their active subscription (the "Founding Member Rate"). The Founding Member Rate is preserved through uninterrupted renewal. If you cancel and resubscribe within 90 days, we will attempt to reapply the Founding Member Rate; if you resubscribe after 90 days, standard pricing applies.

Rate lock for existing Founding Members. Founding Member rates are locked for the life of your subscription. If PlayOS Sports changes pricing for new subscribers after July 25, 2026, existing Founding Members will continue at their locked Founding Member Rate so long as their subscription remains active. Uninterrupted renewal preserves the lock; the 90-day resubscription grace period in this section also preserves the lock. This commitment applies to the Founding Member Rate itself and does not prevent changes to the underlying product, plan structure, or features as described elsewhere in these Terms.

7.5 Cancellation

You may cancel at any time at playossports.com/account (via the Stripe customer portal). Cancellation takes effect at the end of the current billing period. You retain access to paid features through the end of the period you paid for. After cancellation, your synced data is retained for 90 days so that you can resubscribe and continue where you left off.

7.6 Refunds

All sales are final. Paid subscriptions are non-refundable once the paid period begins. Because every paid plan begins with a 7-day free trial, we expect you to evaluate the service during the trial and cancel before conversion if it is not a fit for you.

As a goodwill exception, if you contact us at brett@playossports.com within 48 hours of your first paid charge (for example, because you intended to cancel during the trial but forgot), we will consider a refund request in good faith. Any refund granted under this paragraph is issued at our sole discretion and does not establish a general right to refunds. Resubscriptions, renewal charges after the first paid period, and charges disputed more than 48 hours after billing are not eligible for refund under this paragraph.

7.7 Price changes

We may change pricing for new subscriptions at any time. For existing subscribers on non-Founding-Member plans, we will give at least 30 days' notice before any price increase takes effect. Founding Member subscribers continue at the Founding Member Rate as described in Section 7.4.

7.8 Taxes

Listed prices do not include taxes. Where required, Stripe calculates and collects applicable sales tax, VAT, or GST on our behalf at checkout.

8. Intellectual Property

PlayOS Sports and its licensors own all intellectual property rights in the apps, the website, and related materials, including:

• The PlayOS Sports name, logos, and brand identity.
• The drill library, coaching methodologies, Coach Academy curriculum, and lesson content.
• App source code, UI design, SVG diagrams, and illustrations.
• The card system, effects, and card content in PlayOS Player.
• The operations playbook, audit framework, and Meeting-in-a-Box content in PlayOS Ops.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the apps for your own personal or organizational coaching, playing, or club administration purposes. You may not reproduce, distribute, publicly display, or create derivative works from our content without our written permission.

You retain ownership of the data you enter into the apps (player names, notes, photos, audit responses, and so on). By entering data, you grant PlayOS Sports a limited license to process that data solely to operate the apps and deliver the features you use (for example, syncing it to other devices under the same sync code, or including it in the context sent to Anthropic when you use Ask PlayOS).

9. Data Loss Disclaimer

10. Disclaimer of Warranties

• Implied warranties of merchantability and fitness for a particular purpose.
• Warranties that the apps will be uninterrupted, error-free, secure, or free from loss or corruption of data.
• Warranties regarding the accuracy or completeness of AI-generated content.
• Warranties that the apps will meet your specific coaching, operational, or organizational requirements.
• Warranties regarding third-party services (Stripe, Anthropic, Netlify) used to deliver the apps.

11. Limitation of Liability

• Any indirect, incidental, special, consequential, exemplary, or punitive damages.
• Loss of data, profits, revenue, goodwill, or other intangible losses.
• Damages arising from coaching decisions, lineup decisions, substitution decisions, or training activities made in reliance on any app feature or AI output.
• Damages arising from player injury, equipment failure, field conditions, referee decisions, or any on-field or off-field event.
• Damages arising from loss of or unauthorized access to data, including where that loss results from your sharing of subscription, sync, or tournament codes.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or the limitation of liability for consequential or incidental damages, so some of the limitations above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless PlayOS Sports, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the apps; (b) your violation of these Terms; (c) your violation of any third party's rights, including privacy rights, COPPA, or intellectual property rights; (d) any content, data, or photos you enter into the apps; or (e) your sharing of subscription, sync, or tournament codes.

13. Third-Party Services

The apps rely on third-party services to operate — including Stripe (payments), Anthropic (AI), Netlify (hosting and storage), Google Workspace (email), and Kit/ConvertKit (email list). Your use of those services is also subject to their respective terms and privacy policies. We are not responsible for the acts, omissions, or policies of these third parties, except as required by applicable law.

14. Modifications to the Terms and the Service

We may modify these Terms at any time. If we make a material change, we will update the Effective Date at the top and post notice on the website and within the apps. Your continued use of the apps after the change takes effect constitutes acceptance of the updated Terms. We may also modify, suspend, or discontinue any part of the apps at any time, with or without notice.

15. Termination

We may suspend or terminate your access to the apps at any time, for any reason, including violation of these Terms or non-payment. Because the apps operate primarily on your device, termination does not affect the locally stored data that remains on your device. Server-side data (subscriptions, sync data, analytics) may be deleted in accordance with the Privacy Policy's retention schedule.

Sections 6 (AI disclaimer), 8 (Intellectual Property), 9 (Data Loss), 10 (Warranties), 11 (Limitation of Liability), 12 (Indemnification), 16 (Governing Law), 17 (Dispute Resolution), and 18 (Miscellaneous) survive termination.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to Section 17, any action that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Hays County, Texas, and you consent to the personal jurisdiction of those courts.

17. Dispute Resolution and Arbitration

17.1 Informal resolution

Before filing any formal legal claim, you agree to first contact us at brett@playossports.com and describe your concern in reasonable detail. We agree to work with you in good faith to resolve the dispute informally for at least 30 days after we receive your notice.

17.2 Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the apps shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Hays County, Texas, unless you and we agree otherwise, and may be conducted by telephone, videoconference, or on written submissions. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Exception for small claims and injunctive relief

Notwithstanding Section 17.2, either party may (a) bring an individual action in small claims court for disputes within that court's jurisdiction, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized use of the apps.

17.4 Class action waiver

17.5 30-day opt-out

You may opt out of Section 17.2 (Binding Arbitration) and Section 17.4 (Class Action Waiver) by emailing brett@playossports.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your name and email address. If you opt out, these Terms still apply except for Sections 17.2 and 17.4.

18. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and PlayOS Sports regarding the apps and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failure to perform due to events beyond our reasonable control, including outages of Stripe, Anthropic, Netlify, or other third-party services.
• Notices. Notices to PlayOS Sports must be sent to brett@playossports.com. Notices to you may be sent by email to the address associated with your subscription, or posted within the apps.

19. Contact

Questions about these Terms of Service: